At www.ellaeli.com, we are committed to protecting your privacy and ensuring the security of your personal information. This section explains the types of information we collect from site visitors and how we use it.
Information You Provide Directly:
- Account Information: When you create an account, we collect your name, email address, password, and contact information. This information is used to manage your account, process your orders, and communicate with you about your purchases.
- Order Information: When you place an order, we collect your shipping address, billing address, payment information (processed securely through our payment gateway), and purchase history. This information is used to fulfill your orders, process payments, and provide customer support.
- Communication Information: If you contact us via email, chat, or phone, we collect your contact information and the content of your communication. This information is used to respond to your inquiries and provide customer support.
- Reviews and Feedback: If you leave product reviews or provide feedback, we collect this information to improve our products and services.
- Marketing Information: If you subscribe to our newsletter or marketing communications, we collect your email address to send you promotional offers and updates. You can opt out of these communications at any time.
Information We Collect Automatically:
- Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers. This information is used to optimize our website for different devices and improve user experience.
- Usage Information: We collect information about your interactions with our website, including the pages you visit, the products you view, and the actions you take. This information is used to analyze website traffic, understand user behavior, and improve our website’s functionality.
- Location Information: With your consent, we may collect your location information to provide location-based services, such as showing you nearby stores or relevant offers.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing activity. This information is used to personalize your experience, track website traffic, and deliver targeted advertisements.
How We Use Your Information:
- To process and fulfill your orders.
- To manage your account and provide customer support.
- To improve our website and products.
- To personalize your experience and provide relevant offers.
- To communicate with you about your orders and promotions.
- To analyze website traffic and user behavior.
- To prevent fraud and ensure website security.
- To comply with legal obligations.
Data Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures to safeguard your data.
Sharing Your Information:
We may share your information with third-party service providers who assist us with order fulfillment, payment processing, website analytics, and marketing. We will only share your information with these providers to the extent necessary to provide these services. We will not sell your personal information to third parties.
Your Rights:
You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time.
Changes to This Policy:
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website.