Thanks for purchasing our products at Ella and Eli
Please be informed that unless specifically provided on our website, we do not offer refunds for all purchases made on our website. If there is a fault with your purchase and you are not satisfied with the product, for this reason please reach out to us within 7 days, as you may be eligible for an exchange or gift voucher to be used both online and in our stores.
After the day stated above, you will no longer be eligible for an exchange. We encourage our customers to try the product in the first 3 days after purchase to ensure it fits their needs.
If you have additional questions or would like to request another exchange, feel free to contact us.
Thank you
Caring for your garments
Because we make use of the finest and most beautiful materials, it is very important to treat your garments at ella and elli with great care. Please do not use bleach or harsh chemicals on your fabrics.. You can hand wash or machine wash your garments